Malaysia Airports, Airlines Booking Fees and Taxes –Know

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Airlines Booking Fees and Taxes In Malaysia

With many people traveling many times a year from Malaysia, some travellers have been hit hard by hidden booking fee charges from airlines and also the increasing airport taxes and fees.

Well, this article sheds light on all you need to know about the Malaysia Airports and Airlines booking fees and taxes, that may even shock you.

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Over the years, many air travellers have had things easy, but in the last few years, much has changed in terms of online booking fees and even the increasing airport taxes.

Debates over this have been common between the airport officials and airlines, which has also been publicized on mainstream media, and of course on social media too.

All You Need To Know About Malaysia Airports and Airlines Booking Fees and Taxes

Booking Fees Charges Taxes AirAsia
Flying through KLIA2 nowadays can be quite stressful

Frustrations keep increasing nowadays when travellers find a cheap priced ticket to and from a destination, and only to find out that the total fee to pay has increased at the payment page.

This simply means, when you make that booking to Bali, Indonesia, and you see your to and from ticket costing only RM450.00, and when you are about to make payment, it jumps to RM490.00.

If you go back 10 or 15 years back, booking airline tickets in Malaysia was such a joy, and I remember those days when there was a free ticket promotion on AirAsia, I only paid the fuel surcharge.

Yes, back then, it was under RM100 per person, and I clearly remember booking a ticket to Laos for two person in 2008 for under RM200.00. This was also during the free air ticket promotions, and there was only minimal charges imposed.

Nowadays, things are different, and sometimes complicated for the passengers, but there are those who do not really care. They just want to travel, and that is all, regardless of the fees and so on.

Booking Fees Taxes For AirAsia Online
AirAsia’s booking fees and taxes noted when you book a flight ticket

Hidden Charges For Booking Airline Tickets Online

Lately, there has been a number of complaints from consumers about the exuberant hidden fees when they make an airline ticket booking online.

In December of 2018, outspoken blogger Wee Choo Keong, had published an article about the hidden airline booking fees that totals up to RM38.00 per booking.

I have taken the initiative to explore some of the popular airlines in Malaysia and listed down all the different fees involved when you make an airline ticket booking online;

  • Passenger Service Fee – RM11.00, RM35.00 or RM73.00
  • Booking Service Fees – RM20.00
  • Credit Card Processing Fees – RM8.00
  • Debit Card Processing Fees – RM4.00
  • Direct Debit Payment Fees – RM6.00
  • KLIA2 Fee – RM3.00

*Fees above based on November 2018

Booking fees taxes for Malaysia Airlines
The taxes and fees when booking online for Malaysia Airlines

Malaysia Airports Passenger Service Charge Fees (PSC)

Also in 2018, there was much controversy over the passenger service charge or PSC, and the government had intervened in this area where a new tariff was imposed on passengers traveling out of Malaysia.

Previously, the PSC at the KLIA2 was priced at RM50.00 per person before the revision. To understand more about this situation, read this article published on The Malaysian Reserve, dated 23 July 2018.

For those who still do not know what is this all about, below is a break down of the passenger service charge or PSC fees per person up to 2018;

  • Domestic Travel – RM11.00 per person
  • Asean Countries Travel – RM35.00 per person
  • International Flights – RM73.00 per person

You should also know that the Passenger Service Charge is also collected by Malaysia Airports, and not the airlines or government, with a reason of running the airport.

With this PSC tax collected by Malaysia Airports, the issue about KLIA2 is still a hot topic, where many consumers have and still are complaining about the poor facilities and layout of the terminal.

One main question being thrown about who designed KLIA2? While it looks modern, but overall, it is not passenger friendly at all. If you have taken an AirAsia flight, you will know what I mean.

 

Booking Fee Tax for Malindo Airlines
Malindo Airlines booking fees section with all the taxes and charges

Malaysia Airport Departure Tax

On top of the PSC imposed on passengers traveling from airports, there has also been a new departure levy being imposed to travellers. This is not the same as the PSC.

Effective 1st June 2019, air travellers will have to pay a new airport departure tax, which has been high on debated among consumers and also industry players.

The New 2019 Malaysia airport departure tax is;

  • Asean Countries – RM20.00 per person
  • Non-Asean Countries – RM40.00 per person

When you total everything up, you are in for a nice hefty amount paid in all kinds of taxes. This will surely add up into consumers travellers cost, while it does not really effect business travellers.

But for some strange reason, Malaysian always amaze me, as when the news breaks, everyone will complain, but give it a few weeks or months, and everything goes back to normal.

The Minister at the transport ministry had stated that the departure levy imposed at the airports is in line with raising revenue for the government.

He also stated that other countries including Thailand and Indonesia have been collecting a departure tax for all passengers in their respective countries.

One of the main reasons cited for this departure tax is to encourage the development of domestic tourism among the local Malaysians.

Booking Fees Taxes Firefly Airlines
The fees when booking Firefly Airlines ticket online

MAVCOM Promises Service Level Agreement Policy

On July of 2018, the Malaysian Aviation Commission or Mavcom, under the new executive chairman Dr Nungsari Ahmad Radhi, pledged to introduce a service level agreement (SLA) policy between airport operators and airline service providers.

This was created to ensure the continuous growth and sustainability of the aviation industry, as it has never been done before in the history of Malaysia.

Over the years, the controversial passenger service charges (PSC) rates have been a major issues for airlines, which affected all airports in Malaysia, regardless if they were small or large.

Malaysia Flight Booking

 

Check Airline Fees and Charges in Malaysia

After much research and reading online, I managed to bump into a page on AirAsia where they have listed down all the fees that a passenger has to pay for their travels.

Honestly, this is a very good guide done by AirAsia, and they have have a search button for fees depending on where you are flying too.

Check the AirAsia Fees and Charges page if you want to know more about any other fees, namely if you are travelling with infants, sporting equipment and so on.

Fees listed in that page are also one way direct flights, hence if you are connecting or transiting, you may need to check it twice for the different destinations.

The great thing about the fees section is that AirAsia is being very transparent about all their fees. You can check the following fees on that page;

  • Baggage Fees (Online and At Counter Fees)
  • Sports Equipment Fees (Online and At Counter Fees)
  • Other Baggage Information
  • Seat Booking Fees (All types)
  • Handling Fees
  • Processing Fees
  • Flight Changing Fees
  • Cancellation Fees
  • Wheelchair Service Fees

However, for those booking online tickets on AirAsia, you should take note of the processing and payment fees, as they are all clearly stated as below;

– Processing Fee (direct debit) is non-refundable and is charged per passenger, per booking for payments made via UnionPay, Alipay, WeChat, CCAvenue, Rupay, India Wallet, LINE Pay, NAPAS and PayPal. Others will be charged per booking.

– Processing Fee (credit, debit, charge cards) is non-refundable and is charged when payment is made by credit debit or charge cards per guest per way at point of purchase.

– Please note that airport tax refund can be subjected to a Processing Fee (credit, debit, charge cards)(where applicable). Refund Processing Fee is waived for refunds made in Korea Won for bookings made in Korea.

– Booking service fee applies to all bookings made via Call Centre, Sales Offices, Airport Sales Counters, Indonesia AirAsia Carrefour booth and ATSC’s.

Passengers at KLIA2 International Departure Section

Conclusion

Due to many complaints over the years, a number of consumers are pointing their fingers at the Ministry of Transport, and why they are allowing this to happen.You will easily come across many articles published by the mainstream media where airlines, airports and government people will be pointing fingers or trying to work out issues on the airports, taxes and so on.

Finally, consumers may think that budget airlines or even full service airlines may be cheap when they offer promotional flights, but when you look at all the fees imposed, you will be surprised.

 

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